Resident Communication Tools

6 min read
All users

Build stronger relationships with residents through effective communication tools and streamlined messaging systems.

Overview

Effective communication is key to successful property management. Syndik provides comprehensive communication tools to help you stay connected with residents while maintaining professional boundaries.

Communication Channels

  • • In-app messaging system
  • • Email notifications
  • • SMS alerts for urgent matters
  • • Portal announcements

Messaging System

Sending Messages

Direct messages to individual residents
Group messages by building or unit type
Broadcast messages to all residents
Scheduled message delivery

Managing Responses

Centralized inbox for all messages
Priority flagging for urgent requests
Read receipts and delivery confirmation
Auto-categorization by topic

Announcements

Creating Announcements

  1. 1Navigate to Communications → Announcements
  2. 2Choose your target audience
  3. 3Write your message with clear subject line
  4. 4Set delivery preferences and timing
  5. 5Review and publish

General Updates

Property news, policy changes, community events

Maintenance Notices

Scheduled maintenance, utility interruptions

Emergency Alerts

Urgent safety information, emergency procedures

Notifications

Notification Types

In-App Notifications

Real-time alerts within the resident portal

Email Notifications

Detailed information sent to resident email

SMS Alerts

Urgent notifications sent via text message

Automated Triggers

Rent payment reminders
Lease renewal notifications
Maintenance request updates
Community event reminders
Document expiration alerts

Communication Preferences

Respect resident preferences while ensuring important information reaches everyone:

Resident Controls

Channel Preferences

Residents can choose email, SMS, or in-app only

Frequency Settings

Options for immediate, daily digest, or weekly summaries

Topic Filters

Subscribe to specific categories of communications

Management Overrides

Emergency alerts bypass all preferences
Legal notices sent via all available channels
Rent-related communications mandatory
Safety updates require confirmation

Best Practices

Message Content

  • Use clear, professional language
  • Include relevant dates and times
  • Provide contact information for questions
  • Keep messages concise but informative

Timing & Frequency

  • Send during business hours when possible
  • Avoid excessive messaging
  • Give adequate notice for planned activities
  • Follow up on important announcements

Communication Tips

  • • Use templates for common communications to maintain consistency
  • • Personalize messages when addressing individual concerns
  • • Track communication history for reference in future interactions
  • • Respond promptly to resident inquiries to build trust
Table of Contents
Related Articles

Adding New Residents

5 min

Sending Announcements

3 min

Individual Messaging

2 min
Need Help?

Our team is here to help you make the most of Syndik.