Privacy & Data Protection

Privacy Policy

Last updated: January 1, 2025

We're committed to protecting your privacy and being transparent about how we handle your data.

1. Introduction

Syndik ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our residential syndicate management platform.

2. Information We Collect

Personal Information

We collect information you provide directly to us, such as:

  • Name, email address, phone number
  • Syndicate and property information
  • Financial and payment information
  • Communication preferences
  • Account credentials and profile information

Usage Information

We automatically collect certain information about your use of our Service:

  • IP address and device information
  • Browser type and operating system
  • Pages visited and features used
  • Time and date of access
  • Referring website addresses
3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Service
Process transactions and send related information
Send administrative and support communications
Respond to comments, questions, and customer service requests
Monitor and analyze usage patterns and trends
Personalize your experience
4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service providers who assist us in operating our platform
Legal compliance and protection of rights
Business transfers or acquisitions
With your explicit consent
5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Technical Measures

  • Encryption of data in transit and at rest
  • Access controls and authentication mechanisms
  • Regular security assessments and updates

Organizational Measures

  • Employee training on data protection
  • Incident response procedures
  • Regular compliance audits
6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Account information: Retained while your account is active
Transaction records: Retained for 7 years for tax and legal purposes
Communication logs: Retained for 2 years
Usage analytics: Anonymized after 12 months
7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and receive a copy of your personal information
Correct inaccurate or incomplete information
Delete your personal information
Object to or restrict certain processing activities
Data portability (receive your data in a structured format)
Withdraw consent at any time
8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform:

Essential cookies: Required for basic platform functionality
Performance cookies: Help us understand how you use our service
Functional cookies: Remember your preferences and settings
Marketing cookies: Used to deliver relevant advertisements

You can manage your cookie preferences through your browser settings or our cookie preference center.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

Standard contractual clauses approved by regulatory authorities
Adequacy decisions by relevant data protection authorities
Binding corporate rules for intra-group transfers
Your explicit consent for specific transfers
10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date. For material changes, we will provide additional notice through email or prominent website notification.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Phone

+1-800-SYNDIK

Email

privacy@syndik.com

Address

[Company Address]

By using Syndik, you acknowledge that you have read and understood this Privacy Policy.